The girl in the back COULD be nicer20:44 Mar 17 2009
Times Read: 533
So working today, what fun right?
The day is going relitivly smooth as far as a mall job goes when A girl who just bought body jewlery comes into the store with jewlery in hand, walks dirrectly to me (who is in the back of the store working on a unit for our floor move) and tells me she wants to return it.
With my store it's a pretty standard and understandable return policy that is listed at the register and on your recept.
to sum it up, it states, absolutly no returns on 'love' merchandise (Vibes, oils, anything really considered to be of sexual nature, that no one would want to touch and certanly not resale.) or Body jewlery (I figured that that would be known already because returning that shit is a bio hazard.) and no cash refunds bla bla bla.
well, I start off by telling her, as kindly as i can, that she'll have to talk to a manager BUT (to save time for all involved) i also inform her, still being polite about it, that our company has a policy of no returns on body jewlery.
This bitch starts acting like I just insulted her with my explanation and beings to to argue with me. "But I JUST bought it, I havn't even opened it yet."
I explained that there is no way we can know that for sure because the packages can be opened without any obvious signs of tampering.
She contenues to argue with me at which point I decide I'm done, I can only fake kindness for so long, I'm sorry but it's true. She was being too much of a bitch about getting simple policy explained to her, even after I informed her that it's really the managers call, I'm a Fucking associate, that stupid shit isn't my problem so I basically tell her in a very flat and annoyed tone of voice to go take it up with the manager. I'm sure I got the point accross that I was done with her stupid ass, because she walked off in a huff.
A little bit later my manager comes back and asks what I said to the girl and I explain the story exactly as if happend on my side. He just shakes his head with a smirk and said that, along with other bitching, she had said "the girl in the back could be nicer."
of course he knows me and knows that I'm not rude to someone unless they've pushed me just that far so he wasn't too concerned.
I want to know WHEN it was decided that retail employees are supposed to be nice no matter how rude you're being to them? and i'd also like to know who first deciced it because I'm SURE that they had never worked retail a damn day in their life.
There is only so much you can take of being treated like a slave, bitched at for productus you have no controll over selecting, and getting griped out for things that are out of your controll (like some kid getting their older friend to buy them a sex toy and their parents comming in pissed off and trying to return it) Sorry, I don't have kids, I'm happy not to have kids and if I wanted kids I wouldn't start by baby sitting the ones that the parents are neglectful enough to let run around the mall on their own. If they don't want their kids buying sex toys they shouldn't let their kids come into the mall on their own. maybe they should, you know, watch their own damn kids and spend time with them, instead of expecting associates at a store who could really care less to ploice their childs spending habbits, but thats a rant for another day.
UGH.
I only wish I was a manager because i would love to be telling these fuckers to get the fuck out and forget their fucking refund. Too many times have I seen a manager disregard the company policy to shut up a bitchy coustomer when it would be so much easier to tell them no and get the fuck out and if they try to make a scene call security.
Oh, yeah, they may 'never shop there again.'. . . . .is that supposed to be a threat? I'd love it if they make it a promise, it would be a win for all involved, the company would stop losing money because people are too damn stupid to realize that even if you purchase on a whim doesn't mean you can get your money back if you have buyers remorse, we are not wal mart, the coustomer because they can feel high and mighty with 'boycotting' our store, and the associate because that would be one less asshole/bitch for us to deal with.
Anyway, The day went on as usual after that untill my break time.
During my break, my mind is STILL boggled by it, my manager was working, on the floor, where coustomers could find him, I was in the back room eating and enjoying my little time away from the stupid when, speak of the devil, a stupid coustomer decides to waltz her happy ass INTO our back room, which states EMPLOYES ONLY, and ask me to come ring her up.
all I could do is stare for a moment. are people really this dumb/ignorant/rude? I tell her to get out of our back room (while biting my tongue to keep back the explitives) I go back out on the floor to investigate why this person couldn't ask my manager to ring her up, where even though I'm not wearing a name tag another person tryes to stop me and make me work while I'm not being payed. ( i quickly informed him that I'm on break and he can wait for the ohter person on the floor.)
When i get to the front I find my manager beside the register where he had been this whole time. SERIOUSLY why do the dumbest people have to come to the mall. In stead of looking for someone on the floor, like she should have done in the first place, she saw me go into the back, with food and phone in hand, and decided that I was supposed to be the one to serve her, took the matter on herself, and went to retreive me from 'being a lazy retail employee'.
I no longer have any faith in humanity after working coustomer service for the five years I've done it, because in that five years I've encountered probably the rudest, dumbest, most worthless human beings to walk the earth.
FUCK PEOPLE. . . .usually I love my job I do, not all people are bad, but some times people just put me over the edge.
Who in the hell argues with someone informing them of the FACTS, much less argues with someone after being informed that it was all up to the manager, not the said person they decided to argue with? Much less gets pissy at someone after they treat that someone in a poor way, and get only a fraction of the same treatment back, and who the hell takes it upon themselfs to walk into a stores back room to bother someone that they don't know who is obviously on their break?
to think, my co-workers make fun of me for being 'fake' with coustomers. if I could show how I really feel about people we wouldn't have a coustomer left, or I wouldn't have a job. Especally if I could speak freely about just how dumb I think that they are S(something I've gotten introuble for simply hinting at before, when only the manager was the one to catch on to the fact that I was calling someone stupid)
untill then, I'm just going to bite my tongue, fake a smile, lay on the bubbly voice and hope that somewere along the line they learn just how stupid they fucking are. Maybe one of them will get a retail job of their own someday and get the same treatment done to them.
*sigh*I can dream.
COMMENTS
-