...outsourced or not, companies just don't know what good customer service is anymore.
..something my 5th Grade teacher said in a story she related once just popped into my head.
She was talking about how glad she was to be working in a more suburban school district, when she had come from a more rural one. she related to our class that some of the students would have to get up early to tend to the farm duties, but because the busses came earlier due to the longer routes, they would go right from farm duties to getting on the bus.
Subsequently, would come into class smelling like the farm.
This was a huge issue to her... apparently, her nose was more special than anyone else's and she shouldn't have had to deal with such odors, considering this was the result of these families' LIVELIHOOD.
Fuck, that woman pissed me off. Even today. the memories of her constant bitchiness still manages to irk me. She had no right teaching 10 year olds... or any age group for that matter.
COMMENTS
Some teachers are like that - they really don't care about the kids themselves, or what their families have to do to survive or pay bills. They don't have to dirty themselves at all, and don't care who else does as long as they don't smell the stench from it. I have had a few of those myself.
Honestly, she was just a miserable wench. I remember we had a fire-drill that some of the kids in the class didn't take all that seriously. When we returned to the classroom she screamed at the whole class that we don't know what it's like to be in an actual fire where people are burned and smell the burning flesh and to see the firemen carrying out lumps of charcoal that used to be people.. and..etc..etc... she went on for quite a while about it.
I bet she loved milk, eggs, and bacon.
Probably.
I know the bacon had to be in there - you could have used her ass as a movie screen...
...the faces... they HAUNT me.
Thanks Morri. :p
...because telling someone to grow up while cursing them out online shows SOOO much maturity...
COMMENTS
"Oh grow up you stupid, pathetic, mummy's boy, blah, blah, blah" kind of thing??! lol
He's getting revved up there Legion, be sure to check back.
Now, about that growing up thing...
Also, I don't see birra actually mentioning anyone or that he's even directing this at one person.
But hell, if the shoe fits!
hrrmmmm...
Actually Legion, this was technically my second journal entry today. Perhaps it was the only one you focused on because it hit home?
Thanks for reading.
Its all good,
You always have something good in here to read anyway lol.
well LEGION, I don't know so much about his chicken stories.... but he does have some good "schwing" pictures... :)
Hey! What's wrong with my chicken stories???
Your chickens don't schwing...
I dunno, ask Faeriemoon if they do or not. Her and her b/f are coming over for dinner in a bit.
BBQ'd chicken... yumm!
exactly....no schwinging chickens....lol
So, what is it? What drives you? Lonliness? Lack of popularity? Not enough attention being paid to you and your malfunctions?
Even when everything is fine and on an even keel, there is something... you have to manufacture something... some kind of drama... some kind of problem.
Excuse me... not playing the game. I'm going to listen to my playlist and shut down like C-3PO now...
COMMENTS
Sounds like a plan to me...lol
I have yet to understand what motivates people like that. I personally think it has something to do with the fact that in their real life, they have no control, so they have to do what they do to give themselves some measure of control elsewhere.
Indeed.
I've noticed that it's pretty much always the same ones that have the malfunctions. It has got to be boring after awhile to be so repetitive. Kinda like a song you hate being stuck on repeat. heh.
Nail on the head Moonie. People like that have driven me from other sites. The negativity... the woe-as-me pissing contests to see who has the worst afflicitions, the toughest lives, the most horrible disasters befall them, or who is on the most pain killers or mood balancers...
A LOT of people have issues. It's ok to talk about them, but there HAS to be something else to talk about too.
...a typical transaction with the help-desk in India.
I: Allo dis is Baraschmejeesh, who am I speaking wid?
B: Hi, this is (name) from (location).
I: Ok. From weech site?
B: From (location).
I: Ok. Led me log ondo deet sweech.
B: (*waits 5 minutes)
I: Ok, how canIelpyou?
B: I'm working on order number one-one-two-fo--
I: OK!
B: *ahem*... four-seven-thr-
I: OK!
B: ... -three-nine-four-two.
I: OK! Dat is oneonetofofosevnthreeninfo?
B: No. It is one-one-two-four-sev-
I: OK!
B: Read it back to me, please?
I: I got it.
B: What number did you leave off on?
I: Four.
B: Ok, seven-three-nine-four-two.
I: Ok, so whadarwe doing ondis requist?
B: The end-user has requested we swap out his phone to a new 8434. He currently has a 4-wire phone, so I need to move him from a 4-wire port to a 2-wire port.
I: Ok. Soooo... rightnow dee enduser is on port ondavidtree and a nine.
B: Right, so I need to move his connection to a 2-wire port.
I: Ok. Leemme see here... howabout port ondavidtree and a one and a one?
B: One-delta-zero-three-one-one is on the same switch card. That's a 4-wire card.
I: Ok.
B: I need a two-wire port.
I: I see... ok, how aboudennnn... ondavidnine and a seven?
B: That is still a 4-wire card. It's a 754 series. I need something from a 2700 series.
I: Ok.
B: How about something like, one-bravo-zero-six-one-zero?
I: I see dat is an analog port.
B: No, my switch config says it is a 2700 series card which would be all digital.
I: Ok. But we cannot use an analog port for a digitaphone.
B: But the switch config says it is a digital card.
I: Yes.
B: So, can you move the port to this one?
I: No, I cannot put it on an analog port
B: (counting to 10)
I: I can put it on ondavidtree and a nine.
B: But isn't that a 4-wire port?
I: Yes.
B: But we're installing a 2-wire phone.
I: Yes.
B: So I can't use that one.
I: Ok.
B: So do you see any available TWO wire ports?
I: Leemmesee... I have onbaker and a six and a ten.
B: Great, can you move the phone to that port please?
I: Yes. Ok, it is all done.
B: Great, thank you. I will call you back if something isn't working.
I: Ok, tank you. *click*
So I go and move all the wiring to the new port, install the phone.. and... no dial tone.
I go to check the switch config... and whaddayaknow, the port got switched to one-delta-zero-three-zero-nine.
*shakes head*
So I logged into the switch as the admin, which I'm not even supposed to know how to do and moved the port by myself...
...starting to understand why I'm bald?
COMMENTS
OMG - that made me laugh, and I barely understood any of the tech-speak...lol!
And about being bald - way better than doing that comb-over thing.
A comb-over?? I'd have to grow it from my chin.
Ahaha. Yes. Bell Canada does the same thing to me all the time.
Most recently:
Me: Hi, I'm calling because my user account has apparently been "blocked," and nothing is functioning. No calls, some texts, but no web, either.
Her: Okay, so, you're telling me that there's no problem everything works? There's no reason to be calling then.
Me: (What the fuck did I just say??)
I love your bald head, but I don't want you to be stressed. I need to get home to give you a big kiss.
oh great- I have baldness to look forward to? How do you explain a left handed, southern accented bald bartender??? In CANADA???
...I'm so distracted sometimes. I completely forgot I was wearing my headset for my soft-phone... I went to itch my eye and whapped the microphone right into my eye.
Color me duhhhrrrr....
...ouch.
COMMENTS
LOL that sounds like something I would do hehe...
hehehe i shouldnt laugh... hehehe
You were just thinking outside the box...you solved your problem in a new way. No more eye itch!
Well - I bet your eye stopped itching.
...why does the woman in this movie sound like a pig grunting while she's having sex?
I think the audio is off just a bit...
COMMENTS
*oink, grunt, oink, grunt, oiiiiiiiiiiiiiiiiiiiiiiiiiiiiink.*
Finished up quite nicely, wouldn't you say so?
xD haha
That was pretty much it...
Ok, do tell, whats the movie Birra?
Seriously, i wamt to know the movie maybe I can get some pointers.
You could really use those Pinja :P
Today was like a bad country song... and it ended with my truck dying...
*sigh*
COMMENTS
Just play it backwards, that works for most country songs.
Guy gets his wife back, fixes his truck and his dog comes back to life.
If I were you, I'd start looking for the trailer and the tornado...lol
It's supposed to be your dog dying country boy :P
...sometimes, the past is meant to stay there. Visiting it again... just not the best of ideas.
Nothing against other peoples, but outsourced support services in India really.. only... support India. They're not actually giving us any support.
I get these calls from my new contractor's support desk in India... they leave me voicemails like...
"Dees is (incomprehensible name mumbled) from (company name support) end we have an urgeent reequist for suppurt we nedjorelp weet. In reequist number (mumbled at 100 mph) onedoodoofarseatfardoodooohseatoh at uffish fir a sweech move end we needju to call me at (mumbled at 100 mph) treeohnesevetwotreeseatonihnih extenshon sevohnefihseveohn. Please call, deesis very urgeent."
Uhhh... I didn't agree to be "on call" on a whim. The location is a 30 minute drive and I have to schedule my days very tightly lately. Urgent is the plant is going to blow up. Someone's phone doesn't have dial tone - not urgent. They'll get by for a day.
I'm not trying to make fun of them, but if you want to work with an English speaking company and you don't speek English... slow the fuck down.
COMMENTS
Amen!
Is leaves me curious if they outsourced to England. And you got an English English speaker. Lol.
We live in a global economy, granted. But to me, this stuff is just a failed customer service ploy away from no service at all.
Pretty soon these outsource companies will grow - the population will expect more money and they will need to oursource to some where even more poverty stricken when they speak even less English... like Somalia or West Virginia...
(this made me larf)
...strange when facebook tells my business profile it should be friends with my alias profile...
In other news, first thing that popped up on Facebook this morning was a notification that a former collaeague is now friends with... *shudder*... Brad...
The infamous Brad.
Since I was just speaking with another former colleague this morning about what a douche this guy actually was... that too seems a bit ironic.
I guess his incident with sawing off part of his thumb must have changed him a bit - he looks a little different. Still a big block for a skull, but now he has this huge five-head thing going on... literally, you could show a movie on his face, his forehead his so big.
But..I digress. No, I'm not bitter.... FEH.
COMMENTS
Down with Brad
unite profiles in friendship and become one!!!!
some sort of spiritual FB thing...I don't know what I'm talking about....
oooo...shiny.....
Facebook is being run with ads from evil dwarves trying to confuse you.
Beware of evil dwarves.
They come to steal away your goodies and confuse you.
;)
...for some reason I just read the "Banners" link as "Bananas."
COMMENTS
perhaps you are going bananas :P
Been there, got the t-shirt.
Ha..:P
No doubt pops into mind at this one...
;)
...just thinking out loud... there have been a lot.. and I do mean a LOT of injustices committed over the history of man kind - toward people of different religions, races, ethnicities, beliefs... even those who were very innocent of any of those differences...
...and people have their full right to look back on those injustices against their ancestors and be angry. Even protest against them and try to enact socio-political changes to ensure they never happen again.
BUT.
If history wasn't history... odds are, those people wouldn't even exist.
One of those dark ironies of life...
...sounds like the chickens are planning a revolution....
COMMENTS
And plotting with the neighbor's cat. It doesn't really crave the attention (no matter how cute its nose) - it uses the lovin' for a cover to cahoot with the yard bird.
So, you're saying...chickens are revolting?
Only when their pen isn't clean.. and... boy howdy, is it ever not clean right now!
*Cluck, cluck, cluck. Cluck, cluck, cluck.*
The revolution has started...
Heh.. heh.. they said, "Taint." Heh-heh-heh...
COMMENTS
Huh, you know, the term "taint" was mentioned quite a bit on this last trip.
I tell you what though, my moon is tainted a bit to the south.
*regrets this in the morning when sober*
Oh look - the moon is resting so comfortably behind my scrotum...
*snicker*
I haven't heard that reference in years...thanks for the best belly laugh I have had in days...lol
...keep it in mind people... words on the internet... they're only as powerful and meaningful as you allow them to be.
Meanwhile, I'm listening to CNN... annoyed with a headline story they keep repeating about a wildfire that was started when someone accidently dropped a lit lighter (and then repeated the same way with audible shame and annoyance in the reporter's voice) while smoking marajuana.
Ok, wildfires suck... but is this a headline because of the fire or because the people smoking marajuana? Wildfires start all the time in California, probabably quite often for stupid reasons... I never hear it reported.
COMMENTS
Marijuana Smokers are just idiots but starting a forest fire and destroying trees and animal life is worse . for each acreage of burnt Forest it takes 13 years for the vegetation to grow back that is a very long time and with the stupidity of people maybe even longer.
That first sentence, very true but sometimes difficult for me to remember, something I need to work on.
Well, folks who smoke a lot of marijuana do tend to get stupid, as they continually burn away their meager brain cells. Moderation is the key, but many don't adhere to that notion...
And yes, wildfires are a major problem here in California - and this is the season (usually from June to October).
My point was, it was the attitude of the reporter. His tone and demeanor completely changed when mentioning that the person was smoking marajuana.
As if the fire would have been more excusable if they had dropped their lighter while lighting a cigarette...
Fires are never a good thing but this is a 14 year old child. My hopes are that this unfortunate accident will lead to drug counseling and therapy since this boy might be traumatized from the incident. My question is why didn't the flame go out on the lighter when he released it? Faulty lighter?
Maybe it was a zippo without those child saftey features...
I'm a pretty easy going guy. Not that difficult to talk to... realy. I just don't respond to, "hay wuts up," or, "how are u 2 day," very well.
If you start an actual conversation with me, I do respond in kind.
Just saying...
COMMENTS
I'm with you on that. If I'm approached that way in person it's a just smile and nod kind of thing.
It's weird when you're judged as a mean snobby person because you don't respond the way people want you to or carry the entire conversation for them for that matter.
You can send all the "hay wuts up" messages you want, but chances are that my response won't make you happy.
I totally agree. If you walked up to someone in a bar and said, "Hey, whats up?" what would their response be? Probably... "Nothing much... excuse me, I'll be returning to someone else that interests me..."
Yet here, people somehow expect "hey, whats up?" to be the ultimate ice breaker and from there the other person should just stream the interrogative statements of interest...
"Hey, what's up?" should be reserved for someone you already have a close bond to and perhaps you haven't spoken to in a while. And it should be followed up with something more interesting, like, "Hey! What's up? Haven't spoken to you in a while. I just invented this negative energy dark matter accelerator and I am planning on taking over the world. Want to join me? There's a good chance it will end in death, but if it doesn't... think of how often we'll be getting laid! Who can resist the supreme rulers of the world? I know I couldn't!"
I do too - lol!
or - I ask for an English translation.
hay wuts up
I can not answer someone like that, I end up sounding rude. So I just ignore them...
:P
But now I am curious... if I send you a message like that if you would actually respond or ignore me because you know I am doing that because of this journal entry. ;)
So in other words you basically say to them:
"Thank you for you time with us, thank you for your meat, it was good getting to know you, but now I must eat!"
Then.. chop chop chop. :)
I dunno... When I lived in upstate NY and went to one of the SGT's farms to help fertilized his lawn, I was amazed at how many chickens were running around there and when he told me he caught his own turkey every November I was more fascinated than I was disgusted. As in... I wanted to be there when it happened. Not for the shock value but more of the curiosity and learning factor.
I must say though, meat caught or grown opposed to store bought tasted a lot better.
It certainly does.
And that is exactly what I'm going to do to people who send me lame messages on here.
The acting in this movie could be easily out done by an elementary school play....
COMMENTS
Dude you're not into Time Chasers ?!??!
They should be chasing acting lessons...
is this one of those made-for-Syfy movies?
No, more like a, made for no particular reason, movie.
If MST3K didn't spoof it, I doubt anyone would have ever watched it.
...ok, I know it freaks some people out but... yes, these chickens will be eaten.
I'm sure you (generically, you) have had chicken in your life time. They come from somewhere. The difference is our chickens aren't penned up in little cages - they get to roam, spread their wings, run around, eat good organic food and generally live a happy little chicken life.
We respect them and take good care of them and in the end, we know they meat we get from them will be good for us as well.
That's life.
In the words of some famous wise guy... this is necessary.
COMMENTS
Elvis, it's what's for dinner!
And now a couple of them are models! Heh! I hope the fame doesn't go to their heads...
It was normal when I was growing up. My grandparents used to get the baby chicks in the mail in a huge box. It was soooo cool to have them chirping and running around...then they grew up and gave us eggs and meat. Even feathers for the pillows sometimes. It is the cycle.
I know I know. It's just when I'm asking a model to interact with them, I would rather skip the whole "oh my gawd that's so saaaaaaad." routine from Sally LizloveKFC.
It's the cute factor. Nobody wants to envision a sweet little chick, or any cute animal, on a plate served for dinner. I understand where the food comes from, but I still think the chicks are adorable!
Most baby animals are adorable. Baby cows are adorable. Baby pigs are adorable. Everything we eat begins as a baby, that's the way life works.
People might not want to envision it, but that is reality.
I hope that their demise is as quick and 'painless' as possible...
Oh yeah - I actuaaly will not eat any young/baby animals, so no veal or lamb for me.
We don't process them when they're babies, they're pretty much to adult size when they go in.
And yes, it is quick and as painless as possible. We take them to an FDA certified processor and make sure everything is done right.
I even have a little prayer with the chickens before hand where I touch each one and thank them for giving me food and happiness in my life...
So in other words you basically say to them:
"Thank you for you time with us, thank you for your meat, it was good getting to know you, but now I must eat!"
Then.. chop chop chop. :)
I dunno... When I lived in upstate NY and went to one of the SGT's farms to help fertilized his lawn, I was amazed at how many chickens were running around there and when he told me he caught his own turkey every November I was more fascinated than I was disgusted. As in... I wanted to be there when it happened. Not for the shock value but more of the curiosity and learning factor.
I must say though, meat caught or grown opposed to store bought tasted a lot better.
You claim to be smart? You couldn't even come up with creative names for your multiple accounts.
Seriously man, go read a book or something. Your mom should be restricting your computer time as it is...
..failed parenting sucks for all of us.
...look! Look at me! I'm writing in my journal!
It must be because I'm a follower... or something.
Or maybe just because... you know... I'm a member of this site and I do make use of the site features and stuff once in a while.
Could that be it? Hmmmm....
COMMENTS
you conformist, you.
No, no.. it's not conforming... it's following. Apparently if you write in your journal you're just a sheep following the rest of the sheep through the corral... or something of the sort.
I don't know... this is someone else's opinion, not mine...
Baaaaaah
choke
well it does appear you've been sheared....lol
Trust me, there wasn't enough to knit even one baby sock...
LOL I used to write in my journal about 10 times a day once, now hardly ever...
ok then I must write again me must keep following.
...I am often asked by other members for help with functions of the website here on VR. Most of these requests, the answers can be found in the VR Manual or via other resources on the site.
Occassionally, I point out one of these resources, provide the link, point the member in the right direction (regardless of how much of a double entendre that may be) and the member then gets upset that I don't give them the steps or the directions directly.
Well, let's think about this for a minute. These directions are already written out. You can read them where they are... or I can re-type them and you can read them from me. Either way, you still have to read it, learn it and do it. It's a website... it's not like I can sit over your shoulder and point at things or direct you where to click every step of the way.
And if this is really how you feel about a website you want to be a member of... I can just imagine, you must be a hoot for the people at the DMV...
COMMENTS
Heh heh heh... You said double entendre.
...and we know what that means.
On a punnier note... this place is full of members. It's a virtual sausage fest...
...double entendre.
This made me snort!!!
This happens because certain people are lazy and want everything done for them.
What I find funny is when someone asks a question that's already answered in the VR Manual or FAQ then post a thread: how can I help with the site? Or ask me: What did you do to become a Dominar, can I be one too?
0.o....
COMMENTS
-
RedQueen
00:57 Aug 31 2010
I hate to say this, but it isn't just localized either- I find rampant crap in all industries, as I am sure we all do, but I find it particularly offensive to find it in the hospitality industry in which I work.....
birra
01:27 Aug 31 2010
It's no better in the tech industry, for certain.
ISP's are some of the lowest rated companies, in any industry, for customer satisfaction scores.