Most stores think that because they write "This is a Christmas present, please have it back as soon as possible" that it will get preferential treatment...
No...
It will get thrown into the already huge pile of other tickets we have that have almost the same exact text written on them. We will get to it whenever we do, we have our own store to take care of.
We even, now this entertains me the most, have employees from other stores bring merchandise over! Asking us to work on it then and there. Here's how that goes;
"Hey, I'm from (store #) can you do this sizing and engraving for me right quick?"
*I stare at the merchandise that doesn't have a ticket and then look back up at her*
"Well, first this needs a ticket with the customers information and instructions on what needs to be done. Regardless of that it will be about eight pm before we have it done."
"Oh it doesn't need to ship out! We're just across the street."
"Yes, I know. There are also other things that need to get done first."
"But it's just a simple sizing and engraving!"
".... Yes because cutting the middle of the shank out, diamond roughing the exposed sides and edging them together and then soldering the ends together with silver because that's what this is made of, not white gold is easy. On top of that we have the engraving and then it has to be polished and cleaned. All of that takes about three hours..."
"You guys are so difficult!"
"It will be done by eight pm."
"We will be closed by six!"
"Well then the customer gets it tomorrow."
This normally ends up with the manager of the store calling our shop...
So I work in a job where we repair jewelry, during this process the ticket with the customers information and the piece stays with the batch the piece is in.. We tell the sales people not to touch the tickets... A sales person walks in...
"Whatcha lookin for hun?" (me)
"Oh no I think I just see it over here."
"No, no. Don't touch anything..."
"But it's right here!" *pulls stack of tickets apart, messing up others to get to the one she thought it was. It wasn't.
"When I tell you not to touch something.. DO. NOT. TOUCH... Now get out."
And apparently I'm the bad guy because I "made the customer wait longer" when it was actually the sales people's fault...
*Breaks desk*
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