And now21:38 Nov 04 2008
Times Read: 937
For your daily does of WTF, over?
I stopped by Canadian Superstore, to pick up some odds and ends. THIS place makes Sam's Club look like a Mom and Pop place, for real...
I get in line to pay, and the couple in front of me are talking about how she is going to make him a home cooked meal, and she says she is even going to make him iced tea to drink....
And proceeds to pull out 10 cans of FROZEN ICE TEA.....
*banging head on desk*
um, NO.
Scott and I ordered pizza for delivery from Pizza Hut on Wednesday. Here is the basic order:
1 (ONE) medium Pepperoni lover's with extra cheese and extra pepperoni
1 (ONE) medium Hawaiian thin crust with pepperoni added.
1 (TWO) Caeser salads.
THIS is how this really went:
"We're out of salads"
all salads?
"Yea, we got no lettuce"
okay just the pizzas. How long and how much?
"$34.95, 30 to 45 minutes"
30 minutes later, the pizzas showed up, and I could hear Scott swearing from inside the den.
He comes walking through with a medium box and a LARGE box, and says they thoroughly screwed up the order, but at least they knocked a couple of bucks off, so I figure how screwed up can it be?
*chuckling*
My medium Hawaiian with pepperoni not only had NO pepperoni but no HAM as well.
His medium pepperoni lover's had LESS pepperoni than it should, no extra cheese, and is a LARGE (hence the $2 off)
So in true southern lady style, I called the number again, and the SAME guy answered the phone. I told him there was a problem with the order, and who did I need to talk to. He started talking (his FIRST mistake) instead of giving me to a manager.
"What's the problem?"
My Hawaiin has no pepperoni and no ham
"It's on the bottom".......
I tore that pizza up, no meat, it ain't on there.
"And the other pizza?"
Well, we asked for a medium with extra cheese and extra pepperoni.
"Well, we didn't have any mediums left, so we gave you a large, and the amount of meat and cheese we put on a medium pizza doesn't cover as much on a large pizza....."
ARE YOU SERIOUS?
So THIS is what I sent to corporate:
Dear Pizza Hut
I wanted to let you know about an experience I had recently. After having had a bad day at work, and my husband having had an equally bad day at work, we met at home, and decided to call your delivery service for dinner. We had done so before, and were thrilled with both the service and the delivery time. So tonight we had no qualms about calling again. At 8:45, I called the number, typed in all the appropriate numbers when prompted, and then spoke to the gentleman on the other end. I ordered a medium Pepperoni Lover's pizza, with extra sauce and extra pepperoni, a medium Hawaiian, thin crust, with pepperoni added, and two Caesar salads. I was informed that they were "out" of salad completely, ALL salads. So I said fine, just the pizzas would be ok. I was given a total, and a wait time of 30-45 minutes. After 30 minutes, the delivery guy knocked on the door, and my husband went to pay him and collect our dinner. To our dismay, BOTH pizzas were not what we ordered, so I placed a call back to the order number to find out why. The gentleman who had originally taken our order again answered the phone, and I explained the problem to him. I was informed that the pepperoni on my pizza was "on the bottom" (it wasn't), that the ham was "on the bottom" (it wasn't) and that the reason why my husband's pizza didn't have the extra cheese and pepperoni was because they didn't have any mediums, they only had large, and the amount of pepperoni and cheese that they used for a medium wouldn't cover as much space on a large..... Now I could understand him not understanding what I asked for, or even that they had misread the order at the resturaunt. But REALLY. Telling me that the amount of pepperoni and cheese used on a medium pizza doesn't cover as much space on a LARGE pizza??? I was thoroughly disappointed in both the ordering process and the results, and I don't think this kind of person is the sort who should be representing your chain. That was just plain ignorance and insolence on his part, and to only offer to refund $10 of the price after all that was insulting. I have never been so disappointed in a service for food, and it will be the last time I waste my time and money calling your delivery number. And rest assured, I won't waste anybody else's time either, because I will tell anyone who asks just what happened, to prevent anyone else from having to put up with this kind of incompetence.
Regards Luanne Kendall
THAT was on Wednesday. MONDAY night when Scott and I were sitting at our local sushi place having dinner, the manager called me, apologized profusely, refunded the ENTIRE amount of our order, and said he would make sure that would NEVER happen again.
NEVER underestimate the power of a pissed off redhead with a southern accent....lol
COMMENTS
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Nightgame
15:54 Dec 01 2008
But few shine as well as you do in the spotlight :)
RedQueen
21:30 Dec 01 2008
I do what I can, with what I got...
Such as it is...LOL